When selling a product online, you always want your customer to feel satisfied and confident with their purchases. Creating a great product is the first step to make your customers happy, but it’s far from that.
Good customer support improves the relationship between the business and the customer because it plays a significant role in increasing customer loyalty and generating positive word-of-mouth about your business.
It should always be a part of the equation' great product = excellent customer service.
We all need support when making purchases online. And odds are, you must probably have a bad experience that turned you away from the company forever. Then, you surely don’t want your customers to be in the same situation.
And to make this easier, you should rely on customer support tools to deliver excellent customer support. Many customer service tools like Intercom, Zendesk, or Drift provide features like social media integration, chatbot, share team inboxes and many other features. But you can use Chatwoot, which stands out with its simple design and its most valuable characteristic: open source.
This article will discuss why you should consider Chatwoot for your following customer service tool by examining the features.
1- Share Inboxes
Using Chatwoot, you can make conversation with your customers and your team just from one place. You have access to many inboxes (Facebook, Twitter, Whatsapp, etc.) depending on which social platform your business presents.
And if most of the time, customers come with the same type of questions, again and again, you can configure saved replies: canned replies.
In addition, you have private notes to communicate with your team, where you can tag them to share crucial information or resolve issues. More reading …